Join Us at the Fall 2026 Conference · October 21-22, 2026 · Newport, RI

Privacy Policy

Northeast MAXIMO User Group — NEMUGS.com

Effective Date: January 1, 2026

The Northeast MAXIMO User Group (“NEMUG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit NEMUGS.com, register for events, submit forms, communicate with us, sponsor or exhibit at an event, or participate in NEMUG activities.

By using this website, registering for a NEMUG event, or submitting information to NEMUG, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

NEMUG is an independent user group that provides educational, networking, and information-sharing opportunities for IBM Maximo users, asset management professionals, business partners, consultants, vendors, sponsors, and related industry participants.

NEMUG is independent and is not owned or operated by IBM. References to IBM, Maximo, IBM Maximo Application Suite, MAS, or other IBM products are for identification and informational purposes only.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Company or organization
  • Job title
  • Email address
  • Phone number
  • Mailing address
  • Event registration details
  • Speaker, sponsor, exhibitor, or vendor information
  • Dietary, accessibility, or special accommodation requests
  • Payment or billing-related information, if applicable
  • Communications you send to us
  • Survey responses, feedback, or event evaluations
  • Photos, video, or recordings from events, where applicable

We may also collect limited technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referring website
  • Date and time of visit
  • General website usage information

3. How We Use Information

We use personal information for legitimate NEMUG purposes, including to:

  • Operate and maintain NEMUGS.com
  • Process event registrations
  • Communicate about conferences, meetings, webinars, and user group activities
  • Send registration confirmations and event updates
  • Manage attendee lists, badges, check-in, meals, and venue logistics
  • Respond to inquiries
  • Evaluate speaker, sponsor, vendor, or exhibitor requests
  • Improve events, programs, content, and website functionality
  • Send newsletters or informational updates, where permitted
  • Maintain reasonable records for administrative, accounting, insurance, legal, or compliance purposes
  • Protect the safety, security, and integrity of our website, events, attendees, organizers, and systems

We do not use personal information for purposes unrelated to NEMUG activities without appropriate notice or consent.

4. IBM Relationship and Data Handling

NEMUG is an independent user group. NEMUG may discuss IBM products, IBM Maximo, IBM Maximo Application Suite, related technologies, implementation practices, business partner topics, and user experiences.

However:

  • NEMUG does not represent that IBM owns, controls, operates, or manages NEMUGS.com.
  • NEMUG does not automatically provide attendee personal information to IBM.
  • IBM does not receive NEMUG registration data unless clearly disclosed and permitted by the attendee’s choice or applicable law.
  • If IBM participates as a speaker, sponsor, exhibitor, or attendee, IBM’s participation does not change NEMUG’s privacy practices.
  • If you separately provide information directly to IBM, IBM’s own privacy statement and policies may apply.

5. Sponsors, Vendors, Exhibitors, and Attendee Data Sharing

NEMUG events may include sponsors, vendors, exhibitors, consultants, business partners, presenters, and participating organizations, including IBM where applicable.

NEMUG does not sell attendee information.

Where permitted by applicable law, and only after providing appropriate notice and choice, NEMUG may share limited attendee business contact information with event sponsors. This may include:

  • Name
  • Company
  • Job title
  • Email address

This information may be shared so that sponsors may promote their presence at the event and/or follow up with attendees regarding their participation in the event.

Attendees will be provided an opportunity to opt in or opt out of this sharing, as required by applicable law. If attendee information is shared with a sponsor, the sponsor’s own Privacy Policy will govern how the sponsor uses that information.

NEMUG may maintain records of attendee consent or opt-out choices and may provide evidence of such consent or opt-out status to a sponsor when reasonably requested and appropriate.

A list of NEMUG event sponsors will be made available on the event website, registration page, or through a link from the event landing page.

Sponsors, vendors, and exhibitors are responsible for their own privacy practices when attendees interact with them directly, scan a badge, submit a business card, complete a form, visit a booth, or request follow-up.

6. Event Attendee Lists

For event planning and networking purposes, NEMUG may create attendee lists that include limited business information, such as name, company, and job title.

NEMUG will not publish personal email addresses or phone numbers in public attendee lists without consent.

If an attendee list is shared with registered attendees, speakers, sponsors, or exhibitors, NEMUG will limit the information shared to what is reasonably appropriate for professional networking and event administration.

7. Email Communications

If you register for an event, submit a form, or communicate with NEMUG, we may email you about:

  • Event registration
  • Schedule updates
  • Venue information
  • Speaker announcements
  • Future NEMUG events
  • User group news
  • Sponsor-supported activities related to NEMUG

You may opt out of non-essential marketing or informational emails at any time by using the unsubscribe link, if available, or by contacting us directly.

Even if you opt out of marketing emails, we may still send transactional or administrative messages related to events you registered for.

8. Payment Information

If event registration fees, sponsorship fees, or other payments are processed through a third-party payment or registration provider, payment information may be collected and processed by that provider.

NEMUG does not intend to store full credit card numbers on NEMUGS.com.

Your payment information is subject to the privacy policy and terms of the applicable payment processor or registration platform.

9. Cookies and Website Analytics

NEMUGS.com may use cookies, analytics tools, hosting tools, or similar technologies to help operate the website, understand site traffic, improve functionality, and monitor performance.

These tools may collect technical information such as browser type, pages visited, approximate location, device type, and usage patterns.

You can adjust your browser settings to refuse or limit cookies, but some website features may not function properly.

10. Photos, Video, and Event Recordings

NEMUG events may be photographed, recorded, or filmed for documentation, educational, promotional, social media, or future event purposes.

By attending a NEMUG event, you acknowledge that your image, likeness, voice, name, company name, or participation may appear in event photos, videos, recordings, or promotional materials.

If you do not wish to be photographed or recorded, please notify NEMUG before the event and inform event staff upon arrival. We will make reasonable efforts to honor such requests but cannot guarantee exclusion from all background or crowd images.

11. How We Share Information

NEMUG may share personal information only as reasonably necessary with:

  • Event registration providers
  • Website hosting providers
  • Email communication platforms
  • Payment processors
  • Event venues
  • Badge, printing, or check-in vendors
  • Professional advisors, such as accountants, attorneys, or insurers
  • Sponsors or vendors, only as described in this Privacy Policy
  • Law enforcement, regulators, courts, or other parties when legally required
  • Successor organizations, if NEMUG reorganizes, transfers administration, or changes management

We require service providers to use personal information only for the services they provide to NEMUG.

12. Data Security

NEMUG uses reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, email system, registration platform, or electronic storage method is completely secure. NEMUG cannot guarantee absolute security.

13. Data Retention

NEMUG retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including event administration, communications, accounting, legal compliance, dispute resolution, historical records, and user group operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

14. Your Choices and Rights

You may contact NEMUG to request that we:

  • Update your contact information
  • Remove you from non-essential email lists
  • Correct inaccurate information
  • Limit certain uses of your information
  • Delete certain information, where legally and operationally appropriate
  • Ask what information we maintain about you
  • Confirm or change your sponsor-sharing consent preference

Some information may need to be retained for legitimate business, legal, accounting, security, or event administration purposes.

15. Children’s Privacy

NEMUGS.com and NEMUG events are intended for business and professional audiences. We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

16. Third-Party Websites

NEMUGS.com may link to third-party websites, including IBM websites, registration platforms, sponsor websites, venue websites, hotel websites, payment processors, map providers, and social media platforms.

NEMUG is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies of those third parties before submitting information to them.

17. International Attendees

NEMUG events may include attendees, speakers, sponsors, vendors, or participants from outside the United States.

By submitting information to NEMUG, you understand that your information may be processed in the United States, where privacy laws may differ from those in your country or region.

18. Changes to This Privacy Policy

NEMUG may update this Privacy Policy from time to time. Updated versions will be posted on NEMUGS.com with a revised effective date.

Your continued use of the website or participation in NEMUG activities after changes are posted means you acknowledge the updated Privacy Policy.

19. Contact Us

Questions about this Privacy Policy or NEMUG privacy practices may be directed to:

Northeast MAXIMO User Group
Website: NEMUGS.com
Email:  contact@nemugs.com